Rinjani Trekking Care – Syarat dan Ketentuan Layanan
Welcome to RinjaniTrekkingCare.com. By booking a trek with us, you agree to the following Terms of Service. These terms are designed to ensure transparency, safety, and satisfaction for all our clients.
1. Booking and Payment
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Bookings can be made through WhatsApp, email, or via our website.
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A 30% deposit is required to confirm your booking.
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Full payment must be completed at least 24 hours before the trek departure.
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Confirmation will be sent after the deposit is received.
2. Payment Options
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We accept:
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Local Bank Transfer (IDR)
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Wise/TransferWise
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Cash upon arrival
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Any transaction or currency conversion fees are the responsibility of the customer.
3. Cancellation & Refund Policy
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More than 30 days before trek: Full refund (minus admin fees)
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15–29 days before trek: 50% refund
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Less than 15 days or no-show: No refund
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If the trek is canceled due to natural disasters, volcanic activity, or extreme weather, we will offer rescheduling or a partial refund depending on the situation.
4. Participant Requirements
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Trekkers must be in good physical condition and mentally prepared for mountain hiking.
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It is your responsibility to inform us of any health conditions, allergies, or special dietary needs.
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Participants must follow the guides’ instructions for safety and environmental protection.
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Each person is responsible for their own belongings.
5. Insurance
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Travel and medical insurance is not included in any of our packages.
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We highly recommend all trekkers obtain their own insurance that covers trekking and high-altitude activities.
6. Changes & Adjustments
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We reserve the right to adjust the itinerary, schedule, or route for safety reasons or due to natural conditions.
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In such cases, we will offer suitable alternatives when possible.
7. Liability Disclaimer
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Rinjani Trekking Care is not responsible for any injuries, accidents, health issues, or loss of personal items during the trek.
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Trekking is a physically demanding activity and all participants accept the risks involved.
8. Environmental & Ethical Commitment
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We are committed to eco-friendly trekking. All waste must be carried back and disposed of properly.
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We support local communities and practice responsible tourism in Mount Rinjani National Park.
9. Feedback & Complaints
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Your feedback is valuable. If you experience any issues, please contact us during or after your trek.
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We strive to resolve any problems quickly and professionally.
📞 Contact Us
Rinjani Trekking Care
🌐 Website: www.rinjanitrekkingcare.com
📱 WhatsApp: +62 812-3765-7224
📧 Email: rinjanitrekkingcare@gmail.com
📍 Senaru, Lombok – Indonesia
By booking a trek with Rinjani Trekking Care, you agree to these terms and conditions.